Privacy Policy

Last Updated: September 2026

witty-finch ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website witty-finch.com and use our services.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Submit an enquiry or quote request through our website
• Contact us via email
• Engage our services

This information may include:

• Name
• Email address
• Property address (for service delivery)
• Service preferences and requirements

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent
• Referring website

2. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide quotes
• Deliver and improve our garden care services
• Communicate with you about appointments and service updates
• Send relevant information about our services (with your consent)
• Maintain and improve our website functionality
• Comply with legal obligations

3. Legal Basis for Processing

Under UK GDPR, we process your personal data on the following legal bases:

• Consent: Where you have given clear consent for us to process your data for a specific purpose
• Contract: Where processing is necessary for the performance of a contract with you
• Legitimate Interests: Where processing is necessary for our legitimate business interests, provided these do not override your rights
• Legal Obligation: Where processing is necessary to comply with the law

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers who assist in our operations (e.g., website hosting)
• Professional advisors (e.g., accountants, legal counsel)
• Regulatory authorities when required by law

Any third parties with whom we share data are contractually obligated to maintain its confidentiality and security.

5. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including:

• Enquiry records: 2 years from last contact
• Customer records: 7 years after service completion (for legal and tax purposes)
• Website analytics data: 26 months

6. Your Rights

Under UK data protection law, you have the right to:

• Access: Request a copy of the personal data we hold about you
• Rectification: Request correction of inaccurate or incomplete data
• Erasure: Request deletion of your personal data in certain circumstances
• Restriction: Request restriction of processing in certain circumstances
• Portability: Receive your data in a structured, machine-readable format
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us using the details below.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include secure server infrastructure, encrypted connections, and restricted access to personal data.

8. Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about our cookie practices, please see our Cookie Policy.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

witty-finch
47 Greenway Lane
London, SW15 3RP
United Kingdom

Email: [email protected]

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated.